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Your privacy is how we build trust

When you open an account on multibet888, your personal data—from your ID verification to your DANA, OVO, GoPay and QRIS payment details—stays secure and private.

Data encryption on every depositClear collection and use practicesLocal payment methods protected
multibet888 Your privacy is how we build trust
REACH US ANYTIME

How to manage your data and privacy

Account Settings Log in and head to Settings > Privacy to see what we store about…
Data Access Request Contact our support team via live chat (available 09:00–23:00 WIB daily) or email privacy@multibet888.
Account Closure Open a support ticket to permanently close your account.
SECURITY CHECKPOINTS

How we keep your data safe every day

Encryption in Transit

All data moving between your device and our servers uses TLS 1.2 encryption.

Password and 2FA

Your login password is hashed and stored separately from your account profile.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS partnerships follow strict data-handling agreements.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to measure lobby traffic.

Data Retention Schedule

Active account data is kept while you play. After you close your account, we retain minimal records (transaction receipts, dispute…

Privacy Team Contact

Questions about your data or requests to update, correct or delete information go to [email protected].

Frequently asked questions about your privacy

Yes. Log into your account, go to Settings > Privacy > Download My Data, or email [email protected] with your account ID and we'll send you a full record within 5 days. This includes your profile, payment history, login logs and gameplay summaries.

No. When you deposit, the payment provider (DANA, OVO, GoPay or QRIS) processes your banking details directly. We only store a transaction token and reference number so we can link deposits to your account. Your actual bank credentials never reach our servers.

Only our fraud and support teams can view your account information when needed to help you or investigate a security concern. We do not share your data with marketing partners, advertisers or game studios. Depends on local law, some authorities may request data through legal channels.

We stop collecting new data immediately. Your account profile and login history are archived for 24 months to handle withdrawals and disputes. After that, we securely delete or anonymise your personal details unless local law requires us to keep certain records longer.

You control cookies in your browser settings. Essential cookies (login, security) cannot be disabled without losing account access. Analytical cookies can be turned off in your Privacy Settings panel inside your account, or directly in your browser privacy menu.

We can anonymise non-essential data (like gameplay statistics) while your account is active. Critical data (ID, payment records, transaction history) must be kept for legal and fraud-prevention reasons. Contact [email protected] to request a specific deletion or anonymisation.

No. Your data stays within multibet888 and is never sold or leased to third parties. We may share technical details (not personal data) with our payment partners and fraud-detection services only as needed to protect your account and process withdrawals.